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Clinic file

Gala Health (Gala GLP-1)

Reviewed by Editorial review in progress · Last updated 2026-07-12

The bottom line

No verdict has been issued yet.

This is a neutral factual record. Gala Health / Gala GLP-1 (galaglp1.com) is a direct-to-consumer telehealth brand operated by AI Coaching, Inc., a Delaware corporation (1007 N Orange St, 4th Floor Suite #2920, Wilmington, DE 19801) that began as a GLP-1 tracking app ('Gala GLP-1 Tracker,' on the App Store since at least July 2025) and now sells compounded GLP-1/GIP (semaglutide and tirzepatide options) from $179/month on a yearly subscription, a 'microdosing' track ($149/month, described as sub-clinical dosing of tirzepatide-based GLP-1/GIP marketed to people already near goal weight), and brand-name Ozempic at $1,299/month, with a Wegovy pill listed as coming soon and a separate hormone-therapy line. The site claims licensed providers and pharmacy coverage in all 50 states, which is recorded as explicit. No compounding pharmacy partner is named anywhere in the public record reviewed. The refund policy states that in no event is a refund issued upon cancellation (medical disqualification excepted) and requires cancellation at least 72 hours before the billing date. The BBB lists AI Coaching Inc. d/b/a Gala GLP-1 with an F rating and failure to respond to 21 complaints, on a file opened only in October 2025; complaints describe undelivered monthly medication. A Trustpilot profile for galaglp1.com exists (noted from search results only; Trustpilot was not fetched). No FDA warning letter, legal action, or independent news coverage naming Gala GLP-1 or AI Coaching, Inc. was located as of the access date; the brand's visible press footprint consists of self-issued newswire releases carrying a disclosed 'marketing arrangement' and affiliate-link notice, plus affiliate review sites, which are treated here as marketing, not coverage.

The supply chain

You buy fromGala Health (Gala GLP-1)The brand: marketing, checkout, and the subscription.
Your clinician works forOpenLoopA contract medical group named on the clinic's own site — the brand doesn't employ your clinician.
Your prescription is filled byNo pharmacy on our recordNothing we can verify — the receipt the rest of the chain depends on.
Licensed where you live?Check your stateEvery fill depends on the pharmacy holding a license in your state — verified below, state board by state board.

What checks out

No gate criteria passed yet.

What to watch

Refund policy states "IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES" — the only refund path is medical disqualification; damaged or incorrect items are replaced, not refunded.
BBB lists AI Coaching Inc., d/b/a Gala GLP-1 with an F rating, not accredited, and failure to respond to all 21 complaints filed - on a business file opened only on October 17, 2025. Sample customer reviews on the profile describe paid-for monthly medication not being shipped ('I received 1 vial in April and was supposed to have received 1 vial a month'). An F rating driven specifically by ignoring every filed complaint, accumulated within months of the file opening, is a company-specific consumer-response record, not a generic industry condition.
The refund policy bars refunds on cancellation in all cases: 'IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES,' with the sole exception of provider medical disqualification, and requires cancellation requests at least 72 hours before the billing date or the next charge processes anyway. Combined with yearly-subscription pricing as the advertised headline rate ('from $179/month' on a yearly plan) and unanswered BBB complaints about undelivered medication, patients who prepay and then hit fulfillment problems have no stated refund path beyond the most recent billing cycle.
Gala's visible press and review footprint is substantially self-manufactured marketing presented in third-party clothing. The company issues its own newswire releases with evaluative headlines ('Gala GLP-1 Weight Loss Claims Evaluated: The Most Trusted GLP1 Tirzepetide Telehealth Prescription Treatment & Tracker Provider') that are sourced to Gala itself and carry the fine-print disclosures 'This content was produced in connection with a marketing arrangement with Gala GLP-1' and 'This article contains affiliate links'; these are syndicated onto finance news portals. Surrounding 'review' sites follow the same pattern: saulmd.com's 'Gala Reviews - Is It Worth the Risk?' is attributed to an unverifiable 'Dr. Margaret,' concludes with a strong recommendation, and links repeatedly to a saulmd.com/recommends/gala/ affiliate redirect with no affiliate disclosure, and a lookalike domain (galaglp1us.com, 'Gala GLP-1 Reviews 2026') publishes brand-favorable review content on a domain imitating the company's own. Readers researching this clinic will encounter mostly paid or affiliate material styled as independent evaluation; genuinely independent coverage was not located.
Who provides your care
Care is outsourced to OpenLoop
A contract medical group named on Gala Health (Gala GLP-1)'s own pages. The brand selling the subscription doesn't employ the clinician who prescribes.
OpenLoop
“ensures that patients can reliably access the medications they need (not-FDA approved), no matter their location. Medical services are provided by licensed physicians and clinicians affiliated with independently owned and operated medical practices, including OpenLoop-affiliated medical groups and o”
From Gala Health (Gala GLP-1)'s own page.
Source: galaglp1.com (accessed 2026-07-15)
Why this matters

A contract medical group serves many brands at once. Your prescriber answers to the vendor's protocols and staffing, not to the clinic you pay — and if the brand switches vendors, your care relationship goes with it. It does not by itself disqualify a clinic, but it weighs against the verdict.

Trustpilot review integrity
Review integrity concern
47% of this company's reviews are organic (unprompted) — above our 40% threshold, the pattern most consistent with review gaming.
Score
4.6 / 5 across 3,870 reviews (trailing 12 months)
Review source
47% organic (unprompted) · 53% verified or invited (company-sent, post-transaction)
OrganicVerified / invited
Source: Trustpilot's own "Transparent Inviting" disclosure, company profile (accessed 2026-07-12).
Review integrity concern

47% of this company's Trustpilot reviews are organic (unprompted), above our 40% threshold. Verified and invited reviews both require a real completed transaction and the company choosing to send the invite, which makes them hard to fabricate at scale. A heavy skew toward organic, unprompted reviews is a known review-manipulation vector — it does not by itself disqualify a clinic, but it weighs against the verdict. See how we weigh this.

Corporate address transparency
Agent or mailbox address — no operating location listed
Virtual office / rented mailbox, found on the company's own site.
Legal entity
AI Coaching, Inc. (dba Gala GLP-1)
Listed address
1007 N Orange St, 4th Floor Suite #2920, Wilmington, DE 19801
Notes
1007 N Orange St, 4th Floor is a high-volume Wilmington virtual-office/mail-forwarding floor shared by thousands of companies.
Source: Terms and Conditions, contact address (accessed 2026-07-19)

Who fills your prescription

Gala GLP-1 is a telehealth platform operated by AI Coaching, Inc. (a Delaware corporation, d/b/a Gala GLP-1). Per its own pages, Gala does not provide medical care itself: medical services are provided by clinicians affiliated with independently owned medical practices, including OpenLoop-affiliated medical groups, and medications are dispensed by third-party 'Partner Pharmacies.' The site says it works with 'a wide network of pharmacies across all 50 states' but does not name a single compounding pharmacy anywhere on the homepage, product pages, Terms, refund policy, or telehealth consent reviewed - the compounder(s) of its GLP-1/GIP products are not disclosed.

Partner pharmacies have not yet been profiled. Each named partner must clear the pharmacy gate independently before this clinic stays on the index.

What it's actually like

Corporate identity (per Terms and Conditions, last updated 02/06/2026): the platform is owned and operated by AI Coaching Inc., d/b/a Gala GLP-1, at 1007 N Orange St, 4th Floor Suite #2920, Wilmington, Delaware 19801 - a Delaware registered-agent-style address. Founders are listed on Crunchbase as Fede Buldin and Javi d'Erausquin; a founding date is not disclosed on the company's own pages. The brand's origin is an app: the 'Gala GLP-1 Tracker' (developer: AI Coaching Inc.) has App Store version history back to at least July 2025 and is rated 3.7 from 904 ratings; the BBB categorizes the business as 'App Developers.' Pricing (per galaglp1.com): compounded GLP-1/GIP 'from $179/month' on a yearly subscription with all doses included, provider visit, free shipping, cancel anytime, FSA/HSA accepted; the homepage FAQ separately says plans start 'at just $199 per month (with a 3-month plan),' so the $179 figure appears tied to the longest commitment. The 'Microdosing GLP-1/GIP' track is $149/month (yearly), described as 'sub-clinical dosing of tirzepatide-based GLP-1/GIP' and marketed to people 'already lean or near goal weight' who want metabolic benefits without rapid weight loss. Brand-name Ozempic is offered at $1,299/month and a 'Wegovy pill' is listed as coming soon; a hormone-health line (estradiol, progesterone, vaginal estradiol, non-hormonal) is also sold. Intake: a free online assessment (about 5 minutes) reviewed by a US-licensed clinician, via synchronous video or asynchronous messaging depending on state law and medication type; medication ships if approved, and the consent states no prescription is guaranteed. Care structure: Gala states it 'provides administrative, technology, and management services and does not provide medical care'; medical services come from independently owned practices including OpenLoop-affiliated medical groups, and dispensing is by unnamed third-party partner pharmacies described only as 'a wide network of pharmacies across all 50 states.' No compounding pharmacy is named in any page reviewed (homepage, product pages, Terms, refund policy, telehealth consent) - recorded as not disclosed. States: the homepage claims 'licensed providers in all 50 states,' recorded as an explicit all-50 claim. Refund/cancellation (policy last updated February 2026): cancel anytime via account or customer service, but the request must be received 'at least 72 hours prior to your billing date' or the next charge processes; 'IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES' except that a provider's medical disqualification may trigger a refund of remaining subscription charges; medication cannot be returned once dispensed (federal law cited); damaged or incorrect shipments are replaced, not refunded. Governing law: Delaware, with exclusive jurisdiction in Delaware courts; no arbitration clause was located in the website Terms as reviewed. Compounded-drug disclaimer in the Terms: the products 'are not FDA-approved. They are sourced from a licensed compounding pharmacy, and we disclaim any liability related to their use.' Third-party record: BBB profile (file opened 10/17/2025) shows an F rating, not accredited, 21 complaints with failure to respond to all of them, and customer reviews describing undelivered monthly vials. A Trustpilot profile for galaglp1.com (and a second at galahealth.co) exists per search results; per this project's method Trustpilot was not fetched and no score is recorded. No FDA action naming Gala GLP-1 or AI Coaching, Inc. was located (the FDA's March 3, 2026 announcement of 30 warning letters to GLP-1 telehealth marketers does not name individual companies in the release, and an fda.gov search surfaced no Gala-specific letter); no lawsuit, state attorney general action, or independent journalism about the company was located as of the access date.

Gala Health (Gala GLP-1) in your state

Ship-to coverage per our record, and the state-by-state read: whether Gala Health (Gala GLP-1)'s partner pharmacies hold a license where you live, checked against each state board's own portal. Click any state for its file.

Alaska — Ships here, per our recordAlabama — Ships here, per our recordArkansas — Ships here, per our recordArizona — Ships here, per our recordCalifornia — Ships here, per our recordColorado — Ships here, per our recordConnecticut — Ships here, per our recordDelaware — Ships here, per our recordFlorida — Ships here, per our recordGeorgia — Ships here, per our recordHawaii — Ships here, per our recordIowa — Ships here, per our recordIdaho — Ships here, per our recordIllinois — Ships here, per our recordIndiana — Ships here, per our recordKansas — Ships here, per our recordKentucky — Ships here, per our recordLouisiana — Ships here, per our recordMassachusetts — Ships here, per our recordMaryland — Ships here, per our recordMaine — Ships here, per our recordMichigan — Ships here, per our recordMinnesota — Ships here, per our recordMissouri — Ships here, per our recordMississippi — Ships here, per our recordMontana — Ships here, per our recordNorth Carolina — Ships here, per our recordNorth Dakota — Ships here, per our recordNebraska — Ships here, per our recordNew Hampshire — Ships here, per our recordNew Jersey — Ships here, per our recordNew Mexico — Ships here, per our recordNevada — Ships here, per our recordNew York — Ships here, per our recordOhio — Ships here, per our recordOklahoma — Ships here, per our recordOregon — Ships here, per our recordPennsylvania — Ships here, per our recordRhode Island — Ships here, per our recordSouth Carolina — Ships here, per our recordSouth Dakota — Ships here, per our recordTennessee — Ships here, per our recordTexas — Ships here, per our recordUtah — Ships here, per our recordVirginia — Ships here, per our recordVermont — Ships here, per our recordWashington — Ships here, per our recordWisconsin — Ships here, per our recordWest Virginia — Ships here, per our recordWyoming — Ships here, per our record
Ships here, per our recordNot on our record

How we review. Every clinic must clear two gates: a credible compounding pharmacy, licensed in every state it ships to, and a clinic that supports long-term patient success. We pay for our own access and accept no payment, referral fees, or coupon arrangements from anyone we cover. See the methodology.