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Clinic file

Refills.com

Reviewed by Editorial review in progress · Last updated 2026-06-13

The bottom line

No verdict has been issued yet.

Public-source facts only: Refills.com (operated by Refills Health, LLC; address 1401 Pennsylvania Ave, Suite 105, Wilmington, DE 19806; phone 888-458-5061) is a telehealth platform offering compounded and brand-name GLP-1 weight-loss medications, plus ED and hair treatments, via a two-minute online intake reviewed by a licensed clinician. Reported pricing is roughly $159/month for semaglutide and roughly $259/month for tirzepatide on a flat, dosage-independent model with no monthly membership or app fees, and free shipping claimed nationwide across all 50 states. Parent company and founding date are not disclosed in available sources. On February 20, 2026 the FDA issued a warning letter (reference 721475) to Refills Health, LLC dba Refills Health regarding false or misleading claims about compounded semaglutide products.

The supply chain

You buy fromRefills.comThe brand: marketing, checkout, and the subscription.
Your clinician works forBeluga Health, Wasef HealthA contract medical group named on the clinic's own site — the brand doesn't employ your clinician.
Your prescription is filled byNo pharmacy on our recordNothing we can verify — the receipt the rest of the chain depends on.
Licensed where you live?Check your stateEvery fill depends on the pharmacy holding a license in your state — verified below, state board by state board.
Who provides your care
Care is outsourced to Beluga Health and Wasef Health
Contract medical groups named on Refills.com's own pages. The brand selling the subscription doesn't employ the clinician who prescribes.
Beluga Health
“ebsite does not create a clinician-patient relationship between you and Refills.com. Refills.com is not a medical service provider. We serve as a telehealth technology platform that connects users with independent, licensed clinicians through partners such as Beluga Health, Bask Health, and Wasef He”
From Refills.com's own page.
Wasef Health
“All healthcare services are provided exclusively by the Professional Entities and their licensed healthcare professionals (Wasef Health, P.C.)”
From Refills.com's own page.
Sources: refills.com/terms-conditions (accessed 2026-07-15) · refills.com/terms-conditions (accessed 2026-07-23)
Why this matters

A contract medical group serves many brands at once. Your prescriber answers to the vendor's protocols and staffing, not to the clinic you pay — and if the brand switches vendors, your care relationship goes with it. It does not by itself disqualify a clinic, but it weighs against the verdict.

Trustpilot review integrity
Review integrity concern
55% of this company's reviews are organic (unprompted) — above our 40% threshold, the pattern most consistent with review gaming.
Score
3.8 / 5 across 1,035 reviews (trailing 12 months)
Review source
55% organic (unprompted) · 45% verified or invited (company-sent, post-transaction)
OrganicVerified / invited
Source: Trustpilot's own "Transparent Inviting" disclosure, company profile (accessed 2026-07-12).
Review integrity concern

55% of this company's Trustpilot reviews are organic (unprompted), above our 40% threshold. Verified and invited reviews both require a real completed transaction and the company choosing to send the invite, which makes them hard to fabricate at scale. A heavy skew toward organic, unprompted reviews is a known review-manipulation vector — it does not by itself disqualify a clinic, but it weighs against the verdict. See how we weigh this.

Corporate address transparency
Agent or mailbox address — no operating location listed
Registered-agent address, found on its BBB profile. The company does not publish this address on its own public pages.
Legal entity
Refills Health, LLC
Listed address
1401 Pennsylvania Ave, Suite 105, Wilmington, DE 19806
Notes
BBB's own profile states the Delaware address is agent/mail-forwarding and that no physical location for the company is known.
Source: BBB Business Profile — BBB itself flags the address as registered agent / mail forwarding only, with no known physical location (accessed 2026-07-19)

Who fills your prescription

Telehealth platform that connects patients with independent licensed clinicians (via partners Beluga Health, Bask Health, and Wasef Health) who prescribe; prescriptions are filled by a licensed U.S. pharmacy. Both compounded GLP-1 (semaglutide, tirzepatide) and brand-name options (Ozempic, Wegovy, Zepbound, Saxenda) are offered when clinically appropriate.

What it's actually like

Three-step process: (1) complete a secure online health questionnaire (about two minutes) covering health history, current medications, lifestyle, and weight-loss goals; (2) a U.S.-based licensed clinician (connected through partners Beluga Health, Bask Health, or Wasef Health) reviews the information and decides whether a GLP-1 such as semaglutide or tirzepatide is appropriate; (3) if approved, a prescription is sent to a partner pharmacy (Perfect Rx Pharmacy / PERFECTRX LLC) for preparation and shipment to the patient's home with free shipping. Flat monthly pricing with no dosage-based cost increase. Subscriptions can be modified or canceled anytime through the online account; per one source, customers can cancel before the product ships to the pharmacy by logging into their account. Prescription medications cannot be returned once dispensed.

Refills.com in your state

Ship-to coverage per our record, and the state-by-state read: whether Refills.com's partner pharmacies hold a license where you live, checked against each state board's own portal. Click any state for its file.

Alaska — Ships here, per our recordAlabama — Ships here, per our recordArkansas — Ships here, per our recordArizona — Ships here, per our recordCalifornia — Ships here, per our recordColorado — Ships here, per our recordConnecticut — Ships here, per our recordDelaware — Ships here, per our recordFlorida — Ships here, per our recordGeorgia — Ships here, per our recordHawaii — Ships here, per our recordIowa — Ships here, per our recordIdaho — Ships here, per our recordIllinois — Ships here, per our recordIndiana — Ships here, per our recordKansas — Ships here, per our recordKentucky — Ships here, per our recordLouisiana — Ships here, per our recordMassachusetts — Ships here, per our recordMaryland — Ships here, per our recordMaine — Ships here, per our recordMichigan — Ships here, per our recordMinnesota — Ships here, per our recordMissouri — Ships here, per our recordMississippi — Ships here, per our recordMontana — Ships here, per our recordNorth Carolina — Ships here, per our recordNorth Dakota — Ships here, per our recordNebraska — Ships here, per our recordNew Hampshire — Ships here, per our recordNew Jersey — Ships here, per our recordNew Mexico — Ships here, per our recordNevada — Ships here, per our recordNew York — Ships here, per our recordOhio — Ships here, per our recordOklahoma — Ships here, per our recordOregon — Ships here, per our recordPennsylvania — Ships here, per our recordRhode Island — Ships here, per our recordSouth Carolina — Ships here, per our recordSouth Dakota — Ships here, per our recordTennessee — Ships here, per our recordTexas — Ships here, per our recordUtah — Ships here, per our recordVirginia — Ships here, per our recordVermont — Ships here, per our recordWashington — Ships here, per our recordWisconsin — Ships here, per our recordWest Virginia — Ships here, per our recordWyoming — Ships here, per our record
Ships here, per our recordNot on our record

How we review. Every clinic must clear two gates: a credible compounding pharmacy, licensed in every state it ships to, and a clinic that supports long-term patient success. We pay for our own access and accept no payment, referral fees, or coupon arrangements from anyone we cover. See the methodology.