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Clinic file

Trava

Reviewed by Editorial review in progress · Last updated 2026-07-12

The bottom line

No verdict has been issued yet.

This is a neutral factual record. Trava (taketrava.com, operating as TRAVA) is a direct-to-consumer telehealth brand whose marketing-site Terms identify the legal entity as Trava Health, Inc. at 21175 State Highway 249 #239, Houston, TX 77070; the patient portal's separate Terms of Service page is titled 'Trava Health, LLC', so the operative entity name is inconsistent across the company's own documents. It sells compounded semaglutide (with B12) and compounded tirzepatide (with B12) plus NAD+, sermorelin, metformin, lipotropic injections, glutathione, B-12, and tretinoin, via an asynchronous online intake reviewed by licensed providers sourced through a partnership with Wasef Health and Bask Health. Advertised entry pricing is 'GLP-1's starting at $118' with promotional 'As Low As' prices of $88.65 (semaglutide) and $178.98 (tirzepatide) under a 50%-off 'Thrive Days' code; full per-dose tier pricing sits behind an interactive pricing tool and was not extractable as of the access date. The site FAQ names Optimal Balance Pharmacy and Greenwich RX as the filling pharmacies, while the legal Terms name four unrelated pharmacies (Truepill, Curexa, Apostrophe, XeCare) and state the service is 'currently only available to individuals who are located in Texas' even though marketing pages claim availability in all 50 states excluding Puerto Rico - a direct internal contradiction. BBB lists Trava Health (Houston, TX) with an F rating, not accredited, based on failure to respond to 2 complaints and length of time operating (BBB file opened 07-07-2025). A Trustpilot profile exists for taketrava.com (observed in search results only; review counts and scores not recorded because Trustpilot blocks direct access). Third-party directories report the company was founded in 2023 by Christopher Quintana (reported owner of Optimal Balance Pharmacy) and Charles Willis; Trava's own pages do not state a founding date, and no parent company beyond the Trava Health entity is disclosed. No FDA action, lawsuit, or state enforcement action specific to Trava was located as of the access date.

The supply chain

You buy fromTravaThe brand: marketing, checkout, and the subscription.
Your clinician works forBeluga Health, You HealthA contract medical group named on the clinic's own site — the brand doesn't employ your clinician.
Your prescription is filled byOptimal Balance Pharmacy, Greenwich RXNamed by the clinic's own disclosure — profiled in our pharmacy directory.
Licensed where you live?Check your stateEvery fill depends on the pharmacy holding a license in your state — verified below, state board by state board.

What checks out

No gate criteria passed yet.

What to watch

Trava's own legal documents contradict its marketing site on core operational facts. The marketing site's Terms and Conditions state the service is 'currently only available to individuals who are located in Texas' while the weight-loss-treatments page claims 'Available in ALL 50 States *Excluding Puerto Rico' and the FAQ answers 'Yes!' to all-50 availability. The same Terms name four pharmacy partners (Postmeds, Inc. dba Truepill; EHT Pharmacy LLC dba Curexa; Apostrophe Pharmacy LLC; XeCare LLC) that appear nowhere else on the site and differ entirely from the two pharmacies the FAQ names as actually filling prescriptions (Optimal Balance Pharmacy and Greenwich RX). The entity name is also inconsistent: 'Trava Health, Inc.' in the marketing-site Terms versus 'Trava Health, LLC' in the patient portal's Terms of Service title. Whichever set of terms is operative, patients cannot determine from the public record which pharmacies, which states, or which legal entity govern their purchase.
BBB assigns Trava Health (Houston, TX) an F rating, not BBB accredited, citing failure to respond to 2 complaints filed against the business and length of time operating; the BBB file was opened 07-07-2025. Complaint content on BBB includes a patient reporting that medication was supplied despite a disclosed pancreatitis history and that a doctor later advised it was not safe to take, with a reported $200 loss. This is a small absolute complaint count for a consumer business, but the company's non-response to both complaints is what drives the failing grade.
Who provides your care
Care is outsourced to Beluga Health and You Health
Contract medical groups named on Trava's own pages. The brand selling the subscription doesn't employ the clinician who prescribes.
Beluga Health
“Contacting Us … please contact us by email at support@taketrava.com … Beluga Health: 1321 Upland Dr., Suite 1839”
From Trava's own page.
You Health
“the Medical Groups: You Health of Alaska, P.C., You Health of California P.C., … You Health of Texas, P.A.”
From Trava's own page.
Sources: taketrava.com/terms-conditions (accessed 2026-07-15) · taketrava.com/terms-conditions (accessed 2026-07-23)
Why this matters

A contract medical group serves many brands at once. Your prescriber answers to the vendor's protocols and staffing, not to the clinic you pay — and if the brand switches vendors, your care relationship goes with it. It does not by itself disqualify a clinic, but it weighs against the verdict.

Trustpilot review integrity
Review integrity concern
54% of this company's reviews are organic (unprompted) — above our 40% threshold, the pattern most consistent with review gaming.
Score
3.6 / 5 across 63 reviews (trailing 12 months)
Review source
54% organic (unprompted) · 46% verified or invited (company-sent, post-transaction)
OrganicVerified / invited
Source: Trustpilot's own "Transparent Inviting" disclosure, company profile (accessed 2026-07-12).
Review integrity concern

54% of this company's Trustpilot reviews are organic (unprompted), above our 40% threshold. Verified and invited reviews both require a real completed transaction and the company choosing to send the invite, which makes them hard to fabricate at scale. A heavy skew toward organic, unprompted reviews is a known review-manipulation vector — it does not by itself disqualify a clinic, but it weighs against the verdict. See how we weigh this.

Corporate address transparency
Agent or mailbox address — no operating location listed
Virtual office / rented mailbox, found on the company's own site.
Legal entity
Trava Health, Inc.
Listed address
21175 TX-249 #239, Houston, TX 77070
Notes
21175 TX-249 (Tomball Pkwy) is a UPS Store; "#239" is a rented mailbox. Notices go to Texas but governing law is California.
Source: Terms & Conditions (dated 2026-06-01), notices address (accessed 2026-07-19)

Who fills your prescription

Trava does not manufacture or dispense medication itself. Its site FAQ names two dispensing pharmacy partners: Optimal Balance Pharmacy (a 503A sterile compounding pharmacy) and Greenwich RX. Its providers page states that medical providers come from a partnership with Wasef Health and Bask Health (white-label telehealth provider networks) rather than an in-house medical group. Separately, the Terms and Conditions on the marketing site name a completely different set of pharmacies (Postmeds, Inc. dba Truepill; EHT Pharmacy LLC dba Curexa; Apostrophe Pharmacy LLC; XeCare LLC) that appears nowhere else on the site, contradicting the FAQ's named partners. Third-party directories report that Trava co-founder Christopher Quintana owns Optimal Balance Pharmacy; Trava's own indexed 'Meet The Team' page returned a 404 on the access date, so the co-founder/pharmacy ownership link is recorded as third-party reported, not company-confirmed.

Optimal Balance Pharmacy503A · Optimal Balance Pharmacy · licensed in 0 of 50 states (unverified)PCCA (Professional Compounding Centers of America) affiliation (self-reported, unverified) · NABP Verified Pharmacy Program (VPP) inspected (self-reported, unverified) · USP <795> / <797> / <800> compliant (self-reported, unverified) · Drug Quality and Security Act (DQSA) compliance (self-reported, unverified)Greenwich RX503A · Greenwich Health & Wellness LLC · licensed in 0 of 50 states (unverified)No accreditations on file

What it's actually like

Pricing (per taketrava.com): the homepage advertises 'GLP-1's starting at $118', with promotional prices of 'As Low As $88.65' for compounded semaglutide and 'As Low As $178.98' for compounded tirzepatide under a sitewide 50%-off 'Thrive Days' promotion (code 50THRIVE). The pricing page lists three plan structures per drug - 1-month, 3-month same dose, and 3-month titration - and states free next-day air shipping, a free doctor consultation, and ongoing support are included, with the FAQ adding there is no membership program and the doctor visit is included in the medication price. Full per-dose tier prices render only in an interactive pricing tool and were not extractable as of the access date, so complete dose-by-dose pricing is recorded as not publicly documented. Products: compounded semaglutide with vitamin B12 (dose tiers 0.25, 0.5, 1, 1.5, 2.5 mg weekly) and compounded tirzepatide with vitamin B12 (2.5, 5, 7.5, 10, 12.5, 15 mg weekly), plus NAD+ injection and nasal spray, Lipo-B + B12, Lipo-C, vitamin B-12, glutathione, metformin, sermorelin, and tretinoin. Intake: a roughly 10-minute asynchronous online medical intake reviewed by a licensed provider; a hold is placed on the card and, per the FAQ, released if the provider does not approve; the pricing page states 'You are only charged after your doctor writes your prescription'; medication then ships to the patient's home with a stated 24-hour support response time. Providers: the providers page states 'Our team of medical providers come from our partnership with Wasef Health & Bask Health' - third-party white-label telehealth provider networks - and names no individual clinicians. Pharmacy chain: the FAQ names Optimal Balance Pharmacy (a 503A sterile compounding pharmacy; formulations include vitamin B-12) and Greenwich RX (noted for turnaround and shipping) as filling pharmacies; the providers page describes potency (every 3-6 months, within 10% of target strength), sterility (USP 797), endotoxin (USP 85), and pH testing without naming the pharmacy performing it. The marketing site's Terms and Conditions instead name Postmeds, Inc. (dba Truepill), EHT Pharmacy LLC (dba Curexa), Apostrophe Pharmacy LLC, and XeCare LLC - none of which appear anywhere else on the site. States: the weight-loss-treatments page states 'Available in ALL 50 States *Excluding Puerto Rico' and the FAQ answers 'Yes!' to all-50 availability, with state-specific marketing pages published for California, Arizona, and Alaska; the Terms and Conditions on the same site state the service is 'currently only available to individuals who are located in Texas.' The all-50 claim is recorded as the company's explicit operative marketing claim, with the Terms contradiction documented as a red flag. Refund/cancel/refill: per the Terms, subscriptions renew automatically and are cancellable up to 48 hours before renewal; 'Once an order has been processed by the pharmacy, it cannot be canceled, modified, or refunded'; no refunds are given for partially used periods. Governing law (per the Terms): California law, with disputes resolved through binding individual arbitration before the American Arbitration Association conducted in San Francisco, California (or within 100 miles of the patient's residence), a jury-trial and class-action waiver, a required informal dispute-resolution conference first, and a 30-day arbitration opt-out window - a California governing-law clause for a company whose stated address is Houston, Texas. Corporate record: the marketing-site Terms name 'Trava Health, Inc. and/or its subsidiaries' at 21175 State Highway 249 #239, Houston, TX 77070 (matching the BBB-listed address), while the patient portal's Terms of Service page is titled 'Trava Health, LLC'; third-party directories report a 2023 founding by Christopher Quintana (reported owner of Optimal Balance Pharmacy, which would make one filling pharmacy co-founder-owned) and Charles Willis (previously president of the Pinot's Palette franchise) - Trava's own indexed 'Meet The Team' page returned a 404 on the access date, so these remain third-party reported. Third-party record: BBB lists Trava Health with an F rating, not accredited, citing failure to respond to 2 complaints and length of time operating, with the BBB file opened 07-07-2025; a Trustpilot profile for taketrava.com exists (observed in search results only). No FDA action, lawsuit, or news coverage beyond affiliate-style review sites was located as of the access date.

Trava in your state

Ship-to coverage per our record, and the state-by-state read: whether Trava's partner pharmacies hold a license where you live, checked against each state board's own portal. Click any state for its file.

Alaska — Ships here, per our recordAlabama — Ships here, per our recordArkansas — Ships here, per our recordArizona — Ships here, per our recordCalifornia — Ships here, per our recordColorado — Ships here, per our recordConnecticut — Ships here, per our recordDelaware — Ships here, per our recordFlorida — Ships here, per our recordGeorgia — Ships here, per our recordHawaii — Ships here, per our recordIowa — Ships here, per our recordIdaho — Ships here, per our recordIllinois — Ships here, per our recordIndiana — Ships here, per our recordKansas — Ships here, per our recordKentucky — Ships here, per our recordLouisiana — Ships here, per our recordMassachusetts — Ships here, per our recordMaryland — Ships here, per our recordMaine — Ships here, per our recordMichigan — Ships here, per our recordMinnesota — Ships here, per our recordMissouri — Ships here, per our recordMississippi — Ships here, per our recordMontana — Ships here, per our recordNorth Carolina — Ships here, per our recordNorth Dakota — Ships here, per our recordNebraska — Ships here, per our recordNew Hampshire — Ships here, per our recordNew Jersey — Ships here, per our recordNew Mexico — Ships here, per our recordNevada — Ships here, per our recordNew York — Ships here, per our recordOhio — Ships here, per our recordOklahoma — Ships here, per our recordOregon — Ships here, per our recordPennsylvania — Ships here, per our recordRhode Island — Ships here, per our recordSouth Carolina — Ships here, per our recordSouth Dakota — Ships here, per our recordTennessee — Ships here, per our recordTexas — Ships here, per our recordUtah — Ships here, per our recordVirginia — Ships here, per our recordVermont — Ships here, per our recordWashington — Ships here, per our recordWisconsin — Ships here, per our recordWest Virginia — Ships here, per our recordWyoming — Ships here, per our record
Ships here, per our recordNot on our record

How we review. Every clinic must clear two gates: a credible compounding pharmacy, licensed in every state it ships to, and a clinic that supports long-term patient success. We pay for our own access and accept no payment, referral fees, or coupon arrangements from anyone we cover. See the methodology.